Toimituskäytäntö

1. Order Processing Time

• Orders are processed within 2-5 business days (excluding weekends and holidays).

• During peak seasons (e.g., holidays, sales), processing may take up to 7 business days.

2. Shipping Options & Delivery Times

Region	Shipping Method	Estimated Delivery Time	Cost
Domestic (China)	Standard Shipping	5-7 business days	Free on orders
North America	Standard International	10-20 business days	Calculated at checkout
Eurpean	Standard International	10-15 business days	Calculated at checkout
	Priority International	7-14 business days	Consulting suppliers

 

3. International Shipping Notes

• Customs & Duties: Import taxes, duties, or fees may apply depending on your country’s regulations. These charges are the customer’s responsibility.

• Shipping Partners: We work with reliable carriers like Cainiao for international orders.

• Restrictions: Some countries may have restrictions on textile imports. Check your local laws before ordering.

4. Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number.

• Track your package directly through our website’s Order Status page.

5. Returns & Exchanges

• Damaged/Defective Items: Contact us within 7 days of delivery for a free replacement or refund.

• Wrong Size?: We offer free exchanges within 14 days. Return the unworn item with tags attached, and we’ll ship the correct size.

• See our full Return Policy for details.

6. Lost or Stolen Packages

• If your tracking shows "delivered" but you haven’t received the package, contact your local post office first.

• For unresolved issues, email us at yihao150@163.com within 30 days for assistance.

Contact Us

Questions? Reach out via:

• Email: yihao150@163.com

• Live Chat: Available Mon-Fri, 9 AM – 5 PM [CST]

Notes:

• For urgent orders, message us before checkout to confirm availability.

• We are not responsible for delays caused by customs, natural disasters, or incorrect shipping addresses.